Frequently Asked Questions

Everything you need to know about shopping with Japan Plaza UK

Are all your products authentic and sourced from Japan?

Yes, 100%. We take pride in sourcing all our items directly from reputable suppliers and manufacturers in Japan to ensure you receive genuine, high-quality products.

How long does shipping take within the UK?

Standard shipping typically takes 2-4 business days. We also offer express shipping options for faster delivery, which usually arrive within 1-2 business days after dispatch.

Will I have to pay import duties or customs fees?

Since we ship directly from our UK warehouse, there are no hidden customs fees or import duties for orders delivered within the United Kingdom.

What is your return policy?

We offer a 30-day return policy for unused and unopened items in their original packaging. Please contact our support team to initiate a return request.

Do you offer international shipping outside of the UK?

Currently, we primarily focus on serving the UK market. Please check our shipping page for the most up-to-date list of international destinations we may support.

What payment methods do you accept?

We accept all major credit and debit cards (Visa, Mastercard, American Express), as well as digital payment options like PayPal, Apple Pay, and Google Pay.